For ArxTech (Pty) Ltd
Last updated: 20 August 2026
This is the Privacy Policy for ArxTech (Pty) Ltd, registration number 1985/000711/07. This policy details how we collect, store, protect, and use Personal Information—that is, information that can be used to identify an individual (natural person) or an established business entity (juristic person)—in connection with the services we may offer through our website www.arxtech.co.za (referred to as the “Site”) and through your interactions with us (referred to as the “Services”).
Personal Information submitted to us by using this Site or our Services is governed strictly by this Privacy Policy and the Protection of Personal Information Act, No. 4 of 2013 (POPIA).
Words with capitalised initial letters have specific meanings defined in this section under South African law:
Information relating to an identifiable, living, natural person, and where it is applicable, an identifiable, existing juristic person (company). This includes, but is not limited to, contact details, identity numbers, online identifiers, and financial histories.
Data collected automatically, either generated by the use of the Service or from the website infrastructure itself (e.g., the duration of a page visit, browser type).
Small files stored on your device (computer or mobile device) via your web browser.
The entity that determines the purposes and means of processing Personal Information (historically referred to internationally as the Data Controller).
An entity or service provider that processes Personal Information on behalf of a Responsible Party in terms of a contract or mandate, without coming under the direct authority of that party.
The voluntary user, client, or visitor whose Personal Information is being processed.
Where we have been contracted by another company (such as your direct provider), please be aware that we act purely as an Operator. We are not responsible for decisions made regarding your data. Please refer directly to the Privacy Policy of the business you are dealing with.
Where you deal with us directly via our Services or our Site, this Privacy Policy applies natively. You are not required to provide us with any Personal Information when simply browsing the Site. However, engaging with us via contact forms, quote requests, or newsletters will require explicit input.
We process Personal Information lawfully, minimally, and transparently based on your explicit consent, contractual requirements, or legitimate business interest:
When you submit a query via our contact forms, subscribe to digital communication, or allow analytical cookies. You may withdraw your consent at any time.
When we process transactional data, registration details, or billing information necessary to execute our commercial service agreements.
To monitor, secure, and patch the performance of our Site to ensure it remains free from systemic risk or digital abuse.
In cases where we act as the Responsible Party, data processing is handled by us using the structural controls below:
ArxTech (Pty) Ltd
1985/000711/07
Kennedy Sekeso
In some instances, your data may be hosted, processed, or backed up outside of South Africa (for example, on secure cloud infrastructure or downstream international applications like Google or AWS). We take reasonable steps to ensure that any international Operator provides data security baselines that meet or exceed the requirements set out under POPIA.
We will never sell your information. We only share critical details with trusted technical Operators (e.g., payment gateways, local/international secure hosting infrastructure, or secure CRM software) necessary to deliver our Services. All Operators are contractually bound to process your data with strict confidentiality.
To deliver our services and process your inquiries efficiently, we share data captured on this website with the following third-party platforms, who act as Operators under POPIA:
Anti-Spam by CleanTalk: Used as a cloud-based security checkpoint to intercept automated spam submissions across website forms, comments, and registrations. It securely routes user names, email addresses, text payloads, and IP addresses to CleanTalk’s external cloud validation servers to evaluate spam risk without using annoying visual CAPTCHAs.
Elementor / Elementor Pro & Fluent Forms / Fluent Forms Pro: Used to capture user data natively through built-in contact forms, inquiry blocks, interactive forms, and login overlays. Form entries are stored in the website’s database and routed via email or API endpoints based on specific form configurations.
Mailchimp: Used to process, store, and execute direct email marketing campaigns, subscriber newsletters, and automated communications. When you subscribe via our marketing opt-in forms, your name, email address, and subscriber preferences are transferred securely to Mailchimp’s cloud platform.
Backuply: Used to execute, schedule, and compress full website database backups for disaster recovery. Backups contain all website data—including registered user profiles and form submission databases—and may be securely transferred to designated cloud storage locations for safe keeping.
Site Kit by Google & Fonts Plugin: Used to monitor website analytics (GA4/Search Console) and render web typography via Google Fonts/Adobe Fonts. These integrations inject scripts that collect visitor IP addresses, location metrics, browser types, and behavioral cookies globally across international cloud networks.
InfiniteWP – Client: Used by our technical support team as a centralized administration panel to manage core updates, security patches, and site maintenance remotely. Technical access logs and system diagnostics are processed through this administrative bridge.
To safeguard user data integrity, optimize operational performance, and comply with POPIA’s data minimization and security requirements, we employ several internal software utilities locally within our secure web hosting environment. These tools process data directly on our local South African server infrastructure without transferring user database payloads to independent third parties:
Kadence Security Basic: Used to actively monitor our hosting environment for malicious behavior, unauthorized login attempts, and software vulnerabilities. It collects and evaluates visitor IP addresses to block potential cyberattacks and maintain site integrity.
WP-Optimize – Clean, Compress, Cache: Used to clean the database, compress image uploads, and cache pages to keep the site fast and efficient. Data structures and temporary cache files are managed strictly on a local level during routine automated maintenance tasks.
Code Snippets: Used internally as a custom developer utility to run local server scripts and functions securely within the site environment without transmitting or storing user data externally.
Yoast SEO: Used locally to manage on-page search engine optimization properties and automate sitemap metadata generation. No personal user data is collected or transferred externally by this utility.
We implement robust technical and organisational security measures to protect information against accidental loss, unauthorised destruction, or unlawful access in accordance with our Information Security Management System (ISMS). In the highly unlikely event of a confirmed security compromise or data breach, we will manage the event via our Incident Management Procedure (ISMS PROC 6.1.6) and notify the South African Information Regulator and all affected Data Subjects without undue delay via written notification or prominent public publication.
As a Data Subject in South Africa, you hold the following rights:
To confirm whether we hold your Personal Information.
To request a record or a description of your Personal Information held by us (subject to the provisions of our PAIA Manual).
To request the correction, destruction, or deletion of your Personal Information.
To object, on reasonable grounds, to the processing of your data, or to object directly to direct marketing electronic communications.
To lodge a complaint with the South African Information Regulator at complaints.IR@inforegulator.org.za.
You may exercise any of these rights seamlessly by contacting our Information Officer directly at info@arxtech.co.za.
For any questions or to exercise your privacy rights, please contact us at:
