SmartArx

Privacy Policy

For ArxTech

Last updated: 3 November 2025

Introduction

This Privacy Policy describes how ArxTech (“we”, “us”, or “our”) collects, uses, and protects personal information when you use our website www.arxtech.co.za (“the Site”) or engage with our products and services (“the Services”).

We are committed to protecting your privacy and ensuring that your personal information is handled in compliance with the Protection of Personal Information Act (POPIA), the Electronic Communications and Transactions Act, and, where applicable, the General Data Protection Regulation (GDPR).

By using our Site or Services, you agree to the terms outlined in this Privacy Policy.

Who We Are

ArxTech provides advanced technology solutions in security, monitoring, and maintenance.

ArxTech acts as the Responsible Party (Data Controller) for personal information collected through our Site and Services, unless otherwise stated.

What Personal Information We Collect

We collect and process different types of personal information depending on your interaction with us:

  • Information you provide directly:
  • Name and contact details (email, phone number, address).
  • Information submitted through contact or enquiry forms.
  • Business or company details if you represent an organisation.
  • Information related to quotes, orders, or service bookings.
  • Information collected automatically:
  • IP address and browser information.
  • Device type and operating system.
  • Pages visited, time spent on pages, and referring websites.
  • Cookies and analytics data (see our Cookie Policy).
  • Information from third parties:

Small files stored on your device (computer or mobile device).

Why We Collect Personal Information

We collect personal information for the following lawful purposes:

  • To provide and manage our products and services
  • To respond to enquiries and provide quotations
  • To improve our Site, services, and client experience
  • To send relevant updates, newsletters, or marketing (where consented)
  • To comply with legal and regulatory obligations

 

You may withdraw consent for marketing communications at any time by emailing info@arxtech.co.za or using the “unsubscribe” link in our messages.

How We Use Your Information

We process your information to:

  • Communicate with you about services, quotes, and projects.
  • Manage contracts, invoicing, and support.
  • Improve our services through analytics and feedback.
  • Ensure the security of our systems and networks.
  • Meet legal, financial, and regulatory obligations.

Data Retention

We retain personal information only for as long as necessary to:

  • Fulfil the purposes for which it was collected.
  • Comply with statutory or contractual obligations.
  • Resolve disputes and enforce agreements.

 

When information is no longer required, it is securely deleted or anonymised.

How We Protect Your Data

We implement appropriate technical and organisational measures to safeguard your personal information, including:

  • Secure servers and encryption protocols.
  • Restricted access to authorised personnel only.
  • Staff confidentiality agreements and data-protection training.
  • Regular monitoring of systems for vulnerabilities.

 

Despite our best efforts, no online transmission can be guaranteed 100% secure. You use the Site and Services at your own risk.

Sharing of Personal Information

We may share your personal data only when necessary, including with:

  • Service providers (hosting, analytics, IT support, marketing).
  • Legal or regulatory authorities, if required by law.
  • Business partners involved in providing or delivering services to you.

 

We require all third parties to maintain the same level of data protection that we uphold and to process data only for authorised purposes.

We do not sell, rent, or trade your personal information.

Cross-Border Data Transfers

Your information may be transferred to and stored on servers outside South Africa.

Where this occurs, we ensure that such countries have adequate data protection measures in place or that contracts and safeguards (such as standard contractual clauses) are used to protect your data.

Your Rights

Under POPIA (and GDPR, where applicable), you have the right to:

  • Request access to the personal information we hold about you.
  • Request correction or deletion of your personal data.
  • Object to or restrict processing.
  • Withdraw consent at any time.
  • Lodge a complaint with the Information Regulator of South Africa.

 

Information Regulator Contact:

Data Breaches

In the unlikely event of a data breach that may compromise your personal information, we will:

  • Notify affected individuals and relevant authorities as required by law.
  • Take immediate steps to mitigate risk and prevent recurrence.
  • Cooperate with investigations or regulatory audits.

Links to Other Websites

Our Site may include links to external websites not operated by ArxTech.

We are not responsible for their content, privacy practices, or data protection policies. We encourage you to review the privacy policy of any third-party site you visit.

Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in law, technology, or our data-handling practices.

The updated version will be posted on this page with the revised “Last Updated” date.

Material changes will be communicated directly to users where appropriate.

Contact Us

For any questions or to exercise your privacy rights, please contact us at: